Supported high-volume U.S. income tax document processing by reviewing extracted data, validating records, and keeping daily production accurate under SLA-driven workflows.
- Verified and validated 2000+ U.S. tax documents daily, including W-2, 1099, and 1098 forms, using OCR-based systems and internal business tools.
- Reviewed extracted taxpayer and financial information against source documents to identify mismatches, missing fields, formatting issues, and processing errors.
- Maintained and updated records in business systems with strong attention to accuracy, confidentiality, and process compliance.
- Performed quality checks and record audits to reduce downstream errors before documents moved to the next processing stage.
- Flagged discrepancies, escalated exceptions, and communicated issues clearly so they could be resolved within expected turnaround times.
- Worked with team members to manage daily workloads, meet productivity goals, and maintain SLA performance during peak tax-season volume.
- Built discipline in repetitive data validation, fast decision-making, documentation hygiene, and detail-oriented operational execution.